Frequently asked questions
How do I book my appointment?
To book your appointment, please call or text us at 815-575-0654, submit a work request or visit our Facebook Page.
Will I receive confirmation of my appointment?
You bet you will! You will receive a text message 48 hours before your appointment and then an email the day before. We appreciate it if you can confirm the appointment.
What is required of me before my cleaning technician arrives?
1) Please have your home "picked up" and all surfaces are free of any clutter so we are able to move freely and smoothly through your space.
Do I have to provide anything for my cleaning?
No way! That's our job! We bring all of the supplies to your home. Our staff is fully trained to use our supplies and tools. They are most confident with what we provide so we ask that you allow us to your our items.
Do you have a satisfaction guarantee?
We do! Client satisfaction is our #1 priority! If you are not happy with your cleaning, please contact us at 815-575-0654 on the day of your cleaning. We will come re-clean any areas you were not satisfied with within 24 hours of the conclusion of your cleaning.
What do I do if I need to cancel my appointment?
We understand life happens! If you need to cancel your appointment for any reason, please contact us 24 hours before your appointment. This allows us to fill your time slot for that day so our employees do not lose out on work for that day. If it is less than 24 hours, we reserve the right to charge you for the full amount of your cleaning to compensate our employees on lost wages.
How do I pay?
We accept cash, check and cards. Payment is due at the time of service. All clients are required to have a card on file with us. If you chose to pay online or with a card, please note that there is a 3% processing fee for all transactions.