Frequently asked questions

How do I book my appointment?


To book your appointment, please call or text us at 815-575-0654, submit a work request or visit our Facebook Page. When booking, please lists dates that work best for you when inquiring about our deep cleaning packages. If you are interested in commercial cleaning, please call at 815-575-0654 to set up a walk through appointment.




Will I receive confirmation of my appointment?


You bet you will! You will receive a text message 48 hours before your appointment and then an email the day before. We appreciate it if you can confirm the appointment. You will be given an estimated time of arrival along with your cleaning technicians name(s). Please keep in mind we have a 2 hour arrival window. Unfortunately, there are often factors outside of our control that prevent us from arriving at a scheduled time.




What is required of me before my cleaning technician arrives?


1) Please have your home "picked up" and all surfaces are free of any clutter so we are able to move freely and smoothly through your space. 2) Make sure that pets are confined to a space or are in a crate for our safety and theirs.




Do I have to provide anything for my cleaning?


No way! That's our job! We bring all of the supplies to your home. Our staff is fully trained to use our supplies and tools. They are most confident with what we provide so we ask that you allow us to your our items.




Do you have a satisfaction guarantee?


We do! Client satisfaction is our #1 priority! If you are not happy with your cleaning, please contact us at 815-575-0654 on the day of your cleaning. We will come re-clean any areas you were not satisfied with within 24 hours of the conclusion of your cleaning.




What do I do if I need to cancel my appointment?


We understand life happens! If you need to cancel your appointment for any reason, please contact us 24 hours before your appointment. This allows us to fill your time slot for that day so our employees do not lose out on work for that day. If it is less than 24 hours, we reserve the right to charge you for the full amount of your cleaning to compensate our employees on lost wages. To cancel your appointment, please call or text 815-575-0654 or email us at info@letthebestcleanyourmess.com




How do I pay?


We accept cash, check and cards. Payment is due at the time of service. All clients are required to have a card on file with us. If you chose to pay online or with a card, please note that there is a 3% processing fee for all transactions.





445 Park Avenue

Suite B

Cary, IL 60013

815-575-0654

info@letthebestcleanyourmess.com

Residential and Commercial Cleaning Available

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